Quality Management Systems

ISO9001:2015 is the internationally recognised standard for Quality Management . The implementation of a well-designed quality management system can bring many business benefits. These can be summarised as:

  • Commercial Advantage - Certification to this standard is used by many firms as a supplier pre-selection requirement, without it you may not even be asked to quote!

  • Risk Minimisation - By establishing a business focused quality management system, the risk of things going wrong will be minimised through well defined processes and consistency of approach. A management system assists with a 'right first time' approach.

  • Business Improvement - By implementing a "Plan - Do - Check - Act" approach and by putting in appropriate process measures, significant business improvement can be achieved. Remember, if you can't measure it, you can't improve it

Johnson Associates offers a full Quality Management System development, implementation, audit and improvement service.

Contact johnson@quality-consult.co.uk for further information.

Johnson Associates also has expertise in sector specific quality standards including:

  • Aerospace quality management to AS9100

  • Medical Devices quality management to BS EN 13485

  • Hazardous Area Equipment quality management to BS EN 13980

  • Telecom quality standard to TL9000 (Quest Forum)

Environmental Management

Implementation of an Environmental Management System meeting the requirements of ISO14001:2015 can bring many business benefits and establishes your company's commitment to the environment. Johnson Associates can carry out stand-alone ISO14001 management system implementation or integrate the requirements of ISO14001 into your existing management systems. Successful implementations include those in the waste management industry, environmental product design and manufacture, service industries and construction. Construction environmental system implementation includes BREEAM compliant and the use of Site Waste Management Plans where appropriate.

Leadership Development

Change management & cultural awareness initiatives include a 'Transformational Leadership' development programme including the coaching and mentoring of Executives through business transformation processes. This programme is successfully facilitated & delivered in conjunction with our partners at Optimalis Ltd

Business Excellence Self Assessment

Johnson Associates can also carry out self-assessment against the EFQM (European Foundation for Quality Management) Business Excellence Model and use the findings to promote company wide continuous improvement to the benefit of business & staff.

Customer Satisfaction Monitoring

In line with this specific requirement of ISO 9001:2015, Johnson Associates can offer consultancy on various satisfaction monitoring processes - this includes customer satisfaction survey design and data analysis methodologies.

Contact johnson@quality-consult.co.uk for further information.